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Paradigm Shifts with Respect to Changing Library Users’ Needs: A Case of the State University of Zanzibar

Author: Abdalla A. Shaame and Riziki A. Hassan

Abstract
The university library needs to provide appropriate library services to motivate lecturers and students to use the services. The library has to offer services that relate with the current library users’ requirements. The services and facilities in the university libraries have a huge impact on the users’ satisfaction. This research is conducted to examine the current library users’ requirements in line with the changing nature of the university library. The study design was a quantitative phenomenology approach that involved lecturers and students from ten (10) campuses of the State University of Zanzibar (SUZA). Primary data were collected and administered by an online questionnaire. The findings of the study show that library users preferred computerized digital systems to traditional systems in accessing library resources. The findings also reveal that library users were satisfied and had knowledge of digital resources to improve their teaching, learning and research. The library users raised concern on the use of internet and journal articles to provide quality of their work. The conclusion drawn from this study is that the services offered by the university library should be improved with respect to the requirements of the current library users who are surrounded with digital native environments.
Key words: current library users, university library, requirements, and changing nature     

Proceedings of The 1st COTUL Scientific Conference Held On 8th – 12th November 2021