Students’ Satisfaction Level with Wi-Fi Services at Dr. Magufuli Library of the Mbeya University of Science and Technology

Students’ Satisfaction Level with Wi-Fi Services at Dr. Magufuli Library of the Mbeya University of Science and Technology

David G. Ruvugo and Nabahani B. Hamadi
Department of Information and Records Studies, Directorate of Library Services
Mbeya University of Science and Technology
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Abstract
This study was conducted at Dr. Magufuli Library. It sought to answer whether students using the library were satisfied with the Wi-Fi services and to what extent. Four research objectives were outlined: determining access level, reliability, coverage, and challenges facing students in accessing Wi-Fi services. The study employed a quantitative research approach and a case study design. The researchers distributed 150 structured questionnaires among students. Data collected through the questionnaire were analysed using Microsoft Excel and presented through various graphical representations. The results indicated a high level of satisfaction among students, with 81% agreeing with the Wi-Fi services provided. Most students accessed Wi-Fi through smartphones and personal computers. Additionally, 79% of respondents considered Wi-Fi to be highly reliable, indicating consistent connectivity when needed. The Wi-Fi coverage was reported to extend throughout the library. However, students identified slow internet speed as a significant challenge. Consequently, the researchers recommended increasing internet speed to facilitate quicker access to information, thus saving users' time. Overall, the study highlights the importance of ensuring efficient Wi-Fi services in academic libraries to meet the needs of students effectively.

Keywords: Wi-Fi services, user satisfaction, academic libraries, bandwidth, ICT infrastructure.

Proceedings of the 6th COTUL Scientific Conference, 11–12 November 2024 at TMDA, Mwanza, Tanzania