6-LIBRARY STAFF PERCEPTIONS AND CHALLENGES REGARDING THE INTRODUCTION OF ROBOTS AT MZUMBE UNIVERSITY LIBRARY

LIBRARY STAFF PERCEPTIONS AND CHALLENGES REGARDING THE INTRODUCTION OF ROBOTS AT MZUMBE UNIVERSITY LIBRARY
Maria Mpinge*, George Bea** and Gladness Kotoroi***
Mzumbe University Morogoro - Tanzania
*This email address is being protected from spambots. You need JavaScript enabled to view it., **This email address is being protected from spambots. You need JavaScript enabled to view it., ***This email address is being protected from spambots. You need JavaScript enabled to view it.

Abstract
Robots, as automated machines, are valuable for the precise performance of various tasks in different organizations, including libraries. Despite this benefit, the extent of their acceptance among library staff is unclear. This study examines the perceptions of Mzumbe University (MU) Library staff on the introduction of robots. It aims to understand staff attitudes toward robotic technologies currently being introduced in libraries to aid library management in future decision-making. The study was guided by three specific objectives: to establish the awareness level of robotic technologies among MU Library staff, to explore their perceptions of introducing robots, and to identify challenges that may affect the implementation of robots at the library. A case study design and qualitative approach were employed, involving 52 respondents selected from the total MU Library staff population of 63. Data were collected through focused group discussions (FGDs), interviews, and observations. Qualitative data were analyzed using content analysis and presented through texts and quotations. Findings revealed that MU Library staff are generally aware of robotic technologies, with perceptions ranging from positive to negative. While some staff recognized the potential benefits of robots in reducing routine tasks and improving efficiency, others expressed concerns about job security, as robots might replace human roles. Observations further revealed a lack of preparedness in terms of infrastructure, such as unreliable power supply and insufficient internet connectivity, which could hinder the successful implementation of robots. Other challenges identified include inadequate ICT expertise, budget constraints, and the absence of policies guiding robotic use. The study concludes that for the smooth introduction of robotic technology, MU Library must address these infrastructural, technical, and financial challenges. Training should also be provided to library staff to equip them with the necessary skills to operate robotic systems and enhance service delivery for current and future needs.

Keywords: Robot(s), Robotic technology, academic libraries, artificial intelligence, library staff perceptions.